The Sunnyside Cafe in Highlands Ranch, Colorado bit the dust a few weeks ago while I was out of town. I will miss the whole-wheat cranberry almond pancakes, my favorite breakfast item on their menu. I believe the closure demonstrates how a restaurateur must successfully focus on many facets of their business – menu, food quality, preparation, location, ambiance, and SERVICE.
On my several visits to Sunnyside I never received quality service; even when they weren’t busy there was an element of inattention. On our last visit in September I influenced a party of eight to meet at Sunnyside. Before the morning was over I wanted to crawl under the table and could only apologize to family and friends for putting them through such an experience. The service was absolutely abominable. We just kept hearing, “We’re busy.” Isn’t that what a successful cafe wants to be? Apparently not!